If you have a complaint about a Vanilla Visa card, first contact the consumer assistance division of InComm Financial Services, Inc. There are a few places you can go to get help if you bought a busted gift card. The same day our story aired, Herring said her mom received an email from someone with InComm letting her know her card was “now activated and available for use.”
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Feel free to check with her for an update.” Following your inquiry, we have asked a Customer Care agent to reach out to the cardholder to resolve the matter. We have contacted this cardholder asking for proof of purchase and had been waiting for her response. That ensures that we have all of the relevant details to resolve any issues with the product, including ownership disputes, and reduces the likelihood of fraudulent activity. When a cardholder is in possession of an inactive gift card, we ask for proof of purchase (receipt or gift receipt). “We regret to hear about this cardholders’ experience.įor context, the gift cards on display at retail have no value until they are activated at the cash register, when the buyer is provided with a receipt and a gift receipt. The day after our story aired, a representative with InComm Financial Services sent KPRC 2 Investigates this email: She has been waiting on the Vanilla Visa to respond since the day after Christmas. Herring is filing that complaint now along with another one to the Better Business Bureau. Prepaid credit cards are considered money service businesses in Texas and regulated by this agency. While Vanilla Visa didn’t share this information with Herring, its website directs Texas customers with unresolved issues to file complaints with the Texas Department of Banking. Everything was still closed and sealed up,” Herring explains. There weren’t any bends or creases in the packaging. “When I opened it, the seal was still sealed. And it is unclear if her gift card ever had money on it or if the money was somehow stolen before she received it. Leslie’s mom bought her Vanilla Visa card from Walmart but the retailer told her it couldn’t help because it wasn’t their product. On Christmas Day Donna wrote, “horrible to purchase the visa card and cannot get a hold of anyone. Sean A complained that he “bought Visa gift cards for Xmas, $500 each. (Copyright 2020 by KPRC Click2Houston - All rights reserved.) There’s a total of 73 complaints to the Better Business Bureau in Columbus, Georgia for INCOMM financial services, the parent company of Vanilla Visa prepaid cards.īBB complaints about visa gift cards that don't work. Many complaints about Vanilla Visa gift cards not working And while no one with Vanilla returned our messages, plenty of people are complaining online. Herring said the customer service rep told her there had been other reports of the same problem. “But they cannot give me any money back and my card is still inoperable.” “I waited on hold for three hours and then they opened it and put a case number on it,” explains Herring.
When she tried to check the balance on Vanilla Visa’s website, it directed her to call a toll-free number. Went to go check out online, but the number in and it said, ‘there’s a problem with this card,’” explains Herring. So when her mom gave her a $100 Vanilla Visa gift card for Christmas, this mama wanted some new shoes!
Leslie Herring is a Katy mom of twins and a school teacher who is always helping and doing for others. Customers get gift cards that do not work One thing is clear, a whole lot of people said they can’t use the cards they were gifted. We hear about gift card fraud, scams, and thefts frequently but it’s not clear that is what is happening with Vanilla Visa gift cards. Now that people are trying to use them, some are saying their cards are worthless and the company that issues them won’t help. HOUSTON – Gift cards are always the popular go-to holiday present.
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